You guys were great! I am a home health nurse and spends lots of time in my car and on the road. I don't get off until late most days. I came in at the end of the day not long before closing time and you guys went ahead and serviced my car. You could have easily told me no that I would have to come back another day. I greatly appreciate your guys staying and servicing my car. Thank you! I will definitely be back.
After making an inquiry concerning financing, I was contacted by salesperson Amy Malone. Her level of customer service was absolutely amazing! The finance manager Mr. Gibbs was also great. I was very pleased at how easy they made this purchase.
My experience with Mitch Smith Chevrolet was positive, super easy & very efficient. Samuel Tucker, salesman who helped us purchase our vehicle, met me at my office to pick up my vehicle for servicing & returned it to my office when it was finished. Several parts were ordered & received within a couple of days. The employees in the service department were very friendly, knowledgeable, caring and completed the job quickly. I highly recommend this dealership.
Your service department clearly overcharges for work that isn't required and refuses to stand behind their own work. Simply terrible.
12/21/17 Not satisfied. Took way too long for vehicle repair. When we got the vehicle back it was dirty, greasy handprints on the inside/outside drivers door and drivers side window, the front chrome grill was scuffed from mechanics working/leaning up against it and there was an extremely strong smell of diesel inside the cab.
Worst service dept I've ever seen. Service Mgr is an inept idiot, rude and cussed at me while refusing to listen to anyone. He insisted on replacing my transmission even when his own people and respected professionals told me it didn't need it. He refused to correct the original repairs that they botched and was causing the problems. All that mattered to him was that the truck had 400K miles and that meant it needed a new transmission. Not once was I asked how old or how many miles were on the current transmission or even bother to check the History as Chevy had done the last replacement. I will tell everyone how badly I was treated.
12/22/17 update from yesterday. Began our roadtrip from Alabama to Michigan early morning. Mitch Smith informed us yesterday that our vehicle had been "repaired and passed all tests". We informed the service department that we would be using our vehicle for this road trip and we needed the vehicle to be 100%. We are now in Kentucky and vehicle won't start, we are stranded!!! Same reason we took the vehicle in to be repaired!!!
Mitch Smith Chevrolet Inc is a US Car Dealer based in Cullman, Alabama. Mitch Smith Chevrolet Inc is located at 1655 Cherokee Ave SW, Cullman, AL 35055, USA.
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